• Payment Terms: All customers are required to pay in full before their orders are processed and shipped. We accept multiple payment options, including credit cards and PayPal.
• Shipping Policies: Orders are usually processed and shipped within 1-3 business days. Customers will receive a confirmation email as soon as their order is dispatched.
• Return and Refund Policy: Customers can return items within 30 days of purchase for a full refund or exchange. To qualify, products must be in their original condition and accompanied by proof of purchase.
• Privacy Policy: We prioritize your privacy, ensuring that customer information remains confidential and is not shared with third parties. We utilize secure encryption to safeguard sensitive data for your peace of mind.

• These terms and conditions are in place to facilitate a smooth and transparent shopping experience for everyone using our eCommerce platform.

Shipping:

• For shipping our products, we mainly use Royal Mail and Evri. We've selected these services for their reliability and affordability, enabling us to offer you the best possible shipping rates.

Manufactured Certificate and Quality Commitment Statement

Quality Commitment Statement

As an independent operator, I adhere to the principles of ISO 9001 as best practices for quality management, although I am not formally certified. My focus is on continuously improving the quality of my products and ensuring customer satisfaction.

Measuring Instruments Compliance Statement

I am committed to ensuring that the measuring instruments I provide comply with the guidelines outlined in the Measuring Instruments Regulations 2016. While I am not registered as a business, I follow best practices to promote accuracy and reliability in my tools.

Please note: that while FireGap Buddy is a valuable tool for assisting with fire door maintenance, we do not assume responsibility for assessing the competence, training, or qualifications of the Responsible Person conducting the inspections. Our product supports the maintenance process, but the correct application and compliance with fire safety regulations are the responsibility of the individual performing the assessments. The safe and effective execution of fire door testing, along with adherence to relevant standards, remains the responsibility of the designated inspector or entity. We provide the tool, but its proper use is the user's accountability.