Terms and Conditions of Sale:

• Agreement: By purchasing any product, you agree to be bound by these terms and conditions.

• Payment Terms: All customers are required to pay in full before their orders are processed and shipped. We accept multiple payment options, including credit cards and PayPal.
• Shipping Policies: Orders are typically processed and shipped within 2-3 business days. Once your order is dispatched, you will receive a confirmation email with tracking details. Delivery times may vary depending on your location, and we are not responsible for delays caused by third-party carriers. For shipping, we primarily use trusted services such as Royal Mail and Evri, chosen for their reliability, affordability, and efficient delivery. This allows us to provide you with the most competitive shipping rates available.
• Manufacturing for Individual Orders: Please note that custom or individual orders may take up to 2 months to manufacture before shipping. The manufacturing time may vary depending on the complexity of the order. If production takes longer than anticipated, we will inform you promptly and keep you updated on the status of your order. Once the manufacturing is complete, your order will be shipped promptly.
• Returns and Refunds: We accept returns within 14 days of delivery. Products that are in the production process or customized according to individual orders can only be returned with prior consent, and will incur a 15% return fee. To be eligible for a return or refund, items must be in their original condition and accompanied by proof of purchase. Please note, customers are responsible for covering the cost of return postage.

• Warranty: Products are covered by a limited warranty for defects in material or workmanship. This does not cover damage caused by misuse.
• Liability: We are not liable for any damages, injuries, or losses after the product has been shipped or delivered.
• Privacy Policy: We prioritize your privacy, ensuring that customer information remains confidential and is not shared with third parties. We utilize secure encryption to safeguard sensitive data for your peace of mind.
• Product Descriptions: We strive to ensure all product descriptions are accurate, but we cannot guarantee that all information will be error-free. Any mistakes will be corrected as quickly as possible.
• Price Changes: All prices are subject to change without notice. We reserve the right to adjust pricing as necessary.

• Force Majeure: We are not responsible for any delays or failures in performance due to events beyond our control, including but not limited to natural disasters, strikes, or supply chain disruptions.

Manufactured Certificate and Quality Commitment Statement

• Quality Commitment Statement

As an independent operator, I adhere to the principles of ISO 9001 as best practices for quality management, although I am not formally certified. My focus is on continuously improving the quality of my products and ensuring customer satisfaction.

• Measuring Instruments Compliance Statement

I am committed to ensuring that the measuring instruments I provide comply with the guidelines outlined in the Measuring Instruments Regulations 2016. While I am not registered as a business, I follow best practices to promote accuracy and reliability in my tools.

  Please note: that while FireGap Buddy is a valuable tool for assisting with fire door maintenance, we do not assume responsibility for assessing the competence,       training, or qualifications of the Responsible Person conducting the inspections. Our product supports the maintenance process, but the correct application and compliance with fire safety regulations are the responsibility of the individual performing the assessments. The safe and effective execution of fire door testing, along with adherence to relevant standards, remains the responsibility of the designated inspector or entity. We provide the tool, but its proper use is the user's accountability.